CUSTOMER

SERVICE

FAQs

 

WILL YOU PAY FOR CUSTOM FEES?

Customs fees are determined by the country we're shipping to and fees + additional charges are completely out of our control. We can't cheat! That's against the law. Ya dig?!

CAN I CANCEL MY ORDER?

If you need to cancel your order, please contact us immediately. We process and ship orders quickly. We’re too fast and furious! Once our warehouse has processed your order, we will be unable to make any changes.

CAN I ADD ITEMS TO MY ORDER I JUST PLACED?

Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us, so we can make sure it is shipped out with your previous order or waive shipping on this new additional order. You may email us at info@AboutParisLondon.com. Please reference your previous order number.

 

WHERE CAN I TRACK MY ORDER?

Once your order has been shipped, you get a confirmation email with your trackingnumber! You can track through the link in your confirmation email or go to PostNL.nl / DHL.com.

 

CAN I SHOP AT AN APL STORE IN PERSON AND TRY STUFF ON?

We're an online fashion store. That means we're open 24 hours a day and 7 days a week. So, unfortunately you can't try stuff on.

 

CAN I PLACE AN ORDER OVER THE PHONE?

If you're having difficulties ordering online or for whatever reason, you can give us a call during our office opening hours and we'll help you out. Monday-Friday 12-6 PM @ +31 6 54 211-APL (281).

 

CAN YOU PRICE MATCH OR MAKE PRICE ADJUSTMENTS?

Prices are as marked, but we are always dishing out sales and deals, so join our mailing list to get APL emails. You can find the sign up form on our homepage. Welcome to the GANG!

 

I'M A BLOGGER AND I WANT TO WORK WITH YOU. WHAT CAN I DO?

Send us an email: info@AboutParisLondon.com.

 

I WANT TO MODEL FOR APL. CAN I?

If you're a model with a DOPE portfolio or alternative look and live around Amsterdam, send us a link to your portfolio. Serious inquiries only!

 

CAN I GET A REFUND FOR MY RETURN?

We offer a full refund of your purchase, but we won't refund the shipping costs. Sorry! Our items are TOO DOPE to even think about returning them back.

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ALL RIGHTS RESERVED - POWERED BY APL MODELS